The KPIs from the program are all obtained from The COACH Program software application including detailed recruitment statistics, baseline clinical, social and demographic characteristics, the proportion of coached patients achieving guideline recommended risk factor targets; the proportion of coached patients taking the recommended medications.
The current customer base have conducted their own extensive research of patients that have been offered The COACH Program and those who were not offered The COACH Program. The outcome of these results have highlighted the financial benefit achieved by customers when assessing the costs of delivering health outcomes to patients on The COACH Program against those not utilising The COACH Program and these financial results have led to expansion of the program with existing customers.
Surveyors from the ACHS (Nov 2010) reported that:
Surveyors from the ACHS reported that the overall quality of culture of The COACH Program is driven by: