Box
Evidence-based
The COACH Program has been extensively published in peer reviewed medical journals

How it works

The COACH Program is delivered entirely by telephone and mail-outs by qualified health professionals trained in The COACH Program. Patients are coached to achieve the targets for their risk factors and to take the medications as recommended by the national guidelines for the management of their particular medical condition.

Patients receive an average of five coaching sessions over six months. Patients may be coached for longer if required.

Patients are primed to take the initiative with their doctors and ask for measurement of their risk factors, to be provided with the results of their measured risk factor levels, discuss their results and ways to improve their results with their doctors and ask for guideline recommended prescription of medications. Patients are trained to follow appropriate lifestyle measures.

The coach develops a plan of action with the patient to modify risk factors and improve lifestyle.

For each risk factor patients are given the targets to achieve – based upon the national clinical guidelines for the management of their disease(s).

Progress towards target is regularly monitored by the coach.

Each verbal coaching session is followed by a structured written report that summarises the coaching session. These written reports provide reference and reinforcement for the patient and expected progress to be achieved by the next session. Each report is followed with a risk factor chart which allows patients to track their progress towards achieving their risk factor targets.

Patients can contact their coach between coach sessions for advice and support.

The program guides patients step-by-step through the process of achieving their risk factor targets. It coaches patients to seek more intensive care from their regular doctors for their risk factors.

Patients are coached to be active participants rather than passive recipients of their healthcare. The COACH Program empowers patients to take ‘ownership’ of their health by being the ‘driver’ of the process of achieving and maintaining the target levels for their risk factors.

The COACH Program Phases

Each phone-delivered coaching session consists of five stages

graph

The COACH Program Phases

Ask patients questions to find out what they know about their risk factors and treatment for their risk factors

The COACH Program Phases

Identifying treatment gaps and telling patients what they should know

The COACH Program Phases

Empower patients to ask their own doctor(s) to measure their risk factors; provide them with their test results; prescribe appropriate medication and alter doses/drugs if appropriate

The COACH Program Phases

Set an action plan to be achieved by the next coach session

The COACH Program Phases

Check what action has taken place since the previous coach session and use the information as the basis for the next coach session.

Box

Why it’s
needed

There is a ‘gap’ between the guideline recommended treatments patients with chronic disease should be receiving as against what they are actually receiving.

> Why it’s needed
Box

Program
benefits

Proven to help people achieve better health.

> Program benefits
Box

Health
organisations

Australia’s most widely used coaching program for prevention of chronic disease.

> Health organisations